~ Shipping & Returns ~

CUSTOMER CARE 

WE WANT TO MAKE SURE YOU ARE 100% HAPPY WITH YOUR PURCHASE, THEREFORE WE ARE HERE TO HELP AND OFFER OUR SUPPORT IN ANY WAY POSSIBLE. SHOULD YOU HAVE ANY QUESTIONS ABOUT OUR PRODUCTS, YOUR ORDER, OR REQUIRE A LITTLE MORE INFO, PLEASE DO NOT HESITATE TO EMAIL US AT isobel@isobelbadin.com WHERE WE CAN PERSONALLY GUIDE YOU THROUGH YOUR QUERIES.

SHIPPING & DELIVERY

WHILE WE ENDEAVOUR TO DISPATCH ORDERS AT THE TIME OF PLACEMENT, PLEASE ALLOW 24-48 HOURS FOR ORDERS TO BE SHIPPED. ALL ORDERS WILL BE SHIPPED USING TRACKING METHODS.

AUSTRALIAN EXPRESS SHIPPING - $5
INTERNATIONAL FLAT RATE SHIPPING - $30 
FREE PICK UP AT THE BELOW ADDRESS IN NOOSA HEADS CAN BE REQUESTED. PLEASE ALLOW 24 HOURS FOR PICK UP ORDERS TO BE READY FOR COLLECTION.
FREE SHIPPING ON ORDERS OVER $300

RECEPTION @ THE COVE NOOSA
24 LITTLE COVE ROAD
NOOSA HEADS, QLD, 4567

ISOBEL BADIN DOES NOT TAKE RESPONSIBILITY FOR ORDERS ONCE THEY ARE DISPATCHED . PLEASE UNDERSTAND THAT WE CANNOT ACCEPT LIABILITY FOR ANY PARCELS THAT MAY BECOME LOST OR DAMAGED IN TRANSIT. IF YOU REQUIRE INSURANCE FOR YOUR PARCEL PLEASE EMAIL US TO ARRANGE. 

WE ARE ALWAYS MONITORING OUR STOCK LEVELS AND DO OUR BEST TO ENSURE OUR INVENTORY OVER OUR WEBSITE IS CORRECT, HOWEVER SHOULD YOUR ORDER BE OUT OF STOCK WE WILL CONTACT YOU WITHIN 24 HOURS TO NOTIFY YOU AND OFFER AN EXCHANGE, CREDIT OR REFUND. 

RETURNS

WE ENCOURAGE YOU TO CONTACT US SHOULD YOU HAVE ANY QUERIES WITH YOUR PURCHASE AS WE DO NOT OFFER REFUND FOR CHANGE OF MIND, INCLUDING ORDERING THE WRONG COLOUR OR SIZE. WE ARE HAPPY TO OFFER YOU A CREDIT NOTE OR AN EXCHANGE FOR ANOTHER ITEM, SIZE OR COLOUR. ORIGINAL POSTAGE CHARGES ARE NON REFUNDABLE. 
ONCE RECEIVING YOUR ORDER YOU HAVE 7 DAYS TO NOTIFY US OF YOUR DESIRE TO RETURN YOUR ITEM BY CONTACTING US HERE.
ONCE WE RECEIVE YOUR REQUEST, WE WILL RESPOND WITH INSTRUCTIONS ON HOW TO PROCESS YOUR RETURN. WE MUST RECEIVE YOUR ITEM BACK WITHIN 5 BUSINESS DAYS FOR AUSTRALIA DOMESTIC ORDERS, AND 14 DAYS FOR INTERNATIONAL ORDERS. WE UNDERSTAND COVID MAY CAUSE SOME DELAYS WITH SHIPPING AND IN THE CASE OF DELAYED SHIPPING WE WILL REFER TO YOUR TRACKING DETAILS. ALL RETURNS MUST BE SENT WITH TRACKING AND WE CANNOT TAKE RESPONSIBILITY FOR ITEMS THAT MAY BECOME LOST IN TRANSIT. PLEASE INCLUDE AN ADDRESSED RETURN POST SATCHEL WITH YOUR ITEMS IF YOU ARE REQUESTING AN EXCHANGE. IF YOU DO NOT INCLUDE A RETURN POST SATCHEL WE WILL CONTACT YOU FOR POSTAGE PAYMENT PRIOR TO SENDING YOUR EXCHANGED ITEM BACK TO YOU. YOUR ORIGINAL SHIPPING CHARGE WILL ONLY BE REFUNDED OR CREDITED IF YOUR ITEM IS FAULTY.  

REFUNDS

WE ARE HAPPY TO OFFER REFUNDS ON FAULTY, DEFECTED OR INCORRECT ITEMS ONLY. IF YOU BELIEVE YOUR ITEM IS FAULTY AND YOU WISH TO REQUEST A REFUND PLEASE EMAIL US HERE. PLEASE STATE YOUR ORDER NUMBER, THE ITEM YOU WISH TO RETURN AND A DESCRIPTION OF THE FAULT IN YOUR MESSAGE. ONCE WE RECEIVE YOUR EMAIL WE WILL RESPOND WITH INSTRUCTIONS ON HOW TO PROCEED. PLEASE ALLOW AT LEAST ONE BUSINESS DAY FOR OUR RESPONSE. 

ITEMS WILL ONLY BE DEEMED FAULTY ONCE WE RECEIVE THEM BACK AND HAVE INSPECTED THE ITEM AND APPROVE THE FAULT. GENERAL WEAR AND TARE WILL NOT BE CONSIDERED A FAULT. IF YOUR ITEM IS DEEMED FAULTY WE WILL OFFER YOU THE CHOICE OF A REPAIR, REPLACEMENT, CREDIT OR REFUND. REFUNDS WILL BE PROCESSED VIA THE SAME METHOD OF PAYMENT. IF YOUR ITEM IS NOT DEEMED FAULTY IT WILL BE RETURNED TO YOU VIA REGISTERED REGULAR POST. INTERNATIONAL ORDERS MAY INCUR A RETURN SHIPPING FEE FOR RETURNS DEEMED NOT FAULTY. PLEASE READ ALL CARE INSTRUCTIONS CAREFULLY AS WE DO NOT APPROVE RETURNS ON ITEMS THAT HAVE BEEN INCORRECTLY CARED FOR - FOR EXAMPLE ITEMS THAT HAVE BEEN WASHED WHEN ADVISED TO BE DRY CLEANED, DELICATE ITEMS DAMAGED FROM DISTRESSING ON THE FABRIC ETC. 

CREDIT NOTES  

CREDIT NOTES ARE VALID FOR 12 MONTHS FROM THE DATE OF ISSUE. 
IF YOU HAVE A CREDIT NOTE AND ARE NOT SURE OF ITS EXPIRY DATE, OR NEED A LITTLE MORE TIME TO REDEEM, PLEASE CONTACT US. 
ETHICS AND FAIR TRADE ARE AT THE FOREFRONT OF OUR BUSINESS PRACTICES. IF YOU FEEL YOU HAVE AN ISSUE OR COMPLAINT TO RAISE WITH US WE ENCOURAGE YOU TO PLEASE CONTACT US AND WE WILL ENDEAVOUR TO RECTIFY THE ISSUE IN ACCORDANCE TO ACCC AND FAIR TRADE STANDARDS. 

PRIVACY

YOUR PRIVACY IS IMPORTANT TO US AND ALL EFFORTS WILL BE MADE TO ENSURE YOUR INFORMATION IS SAFE. WE COLLECT INFORMATION THROUGH OUR EMAIL SIGN UP AND WHEN YOU CHECK OUT IN OUR STORE OR CREATE AN ACCOUNT. NO INFORMATION IS SHARED, SOLD OR RELEASED TO ANY THIRD PARTY AGENCY, AND ALL OF YOUR INFORMATION REMAINS WITH US ONLY. WE ALSO DO NOT STORE CREDIT CARD INFORMATION OVER OUR CHECKOUT.